Booking Terms and Legal

Thank you for choosing to book with us, we hope you will enjoy your stay.

The following Terms & Conditions apply to your booking. They form the terms of a
legally binding contract between us and you.

Deposit

We require a 50% deposit to confirm the booking and the deposit must reach us within two days of making the booking.  Payment may be made by debit or credit card, bank transfer or cheque.  

Confirmation of Booking

Your booking will be completed when we acknowledge receipt of your booking request and deposit.  Prior to that the booking will only be regarded as provisional.

Payment

We accept payment by credit or debit card.  Payments in cash (Sterling pounds) on departure is accepted.  No cheques will be accepted on departure.  Payment for any outstanding balance for the cost of your stay and any extras incurred will be payable on departure.

Cancellation by You

If you cancel more than 4 weeks before arrival your deposit will be refunded.  There is a £20 administration charge for cancellations. Within 4 weeks and up to 8 days of arrival the deposit is not refundable but you will not be charged for remainder of your booking.  If you cancel within 7 days of arrival or fail to check in (“no-show”) or leave before your due departure date, we reserve the right to charge you for the full balance due for the whole booking.  In agreeing to our Terms & Conditions, you authorise us to charge this amount to the debit/credit card used to secure the booking.  It is recommended that you take out travel insurance which provides for cancellation cover.

Cancellation by Us

In the unlikely event that we are forced to cancel your booking, due to circumstances beyond our control, we will attempt to offer you alternative accommodation.  If suitable accommodation is not available (or unacceptable to you) then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us.  In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of twice the cost of your booking.

Arrival and Departure

Check-in is between the hours of 4pm and 7pm, though we would be pleased to welcome you earlier, by prior arrangement, if your room is ready for you, or if you wish to drop off your luggage.  Please could you telephone in advance to let us know your estimated time of arrival.  Arrivals after 7pm are by prior arrangement only.  If prior arrangements have not been made, and you do not arrive by 9pm, we are entitled to treat it as a “no-show”.  Your booking will be cancelled and we have the right to re-let your room. 

Check-out is by 10.30am on the day of departure.

Damages and Breakages

We would be grateful if you could inform us immediately should you cause any breakages or damage during your stay with us.  We do reserve the right to charge for any damage or breakages which we consider to be deliberately or recklessly caused, for any items discovered missing after you depart or for the cost of the room for any time period for which it is considered un-usable due to damage.  In agreeing to our Terms & Conditions, you authorise us to charge this amount to the debit/credit card used to secure the booking.  If you paid your deposit by cheque, you will receive an invoice for the charges to be settled on departure.  If the damage/breakages are discovered after you depart, you will be notified of any charges in writing as soon as is reasonably practicable, to be settled by return of post.

Smoking Policy

We are, by law, a No Smoking establishment.  If we find that guests have been smoking in the room, or anywhere on the premises, then we reserve the right to ask you to leave immediately.  You will remain liable for the whole of the cost of your stay.  Whether or not you are asked to leave, we also reserve the right to charge a sum equivalent to one night’s stay if we are unable to re-let the room for 24 hours whilst it is fully aired.  In agreeing to our Terms & Conditions, you authorise us to charge this amount to the debit/credit card used to secure the booking.  If you paid your deposit by cheque, you will receive an invoice for the charges to be settled on departure.  If evidence of smoking is discovered after you depart, you will be notified of any charges in writing as soon as is reasonably practicable, to be settled by return of post.

Pets

We are pleased to accept disabled guests’ Assistance Dogs only, by prior arrangement.

Our Liability

We do not accept any liability for damage to your property or injury to you (or other members of your party) whilst on our premises unless caused by the negligence of us, or our employees.  Cars left on our drive are parked at your own risk.  Starborough Manor is not responsible for the content of external internet sites.

Data

Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation.

Law

Any dispute between us will be governed by the law of the English courts.